Terms of service
Terms of Service
These Terms of Service govern your use of the Pointe & Ribbon website and any purchases made through our store. By accessing our website or placing an order, you agree to these Terms of Service.
Please read these terms carefully before using our website.
1. General Terms
By using this website, you confirm that you are legally able to enter into a binding agreement or that you have permission from a parent or legal guardian where required.
You agree not to use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose.
We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary.
2. Products and Availability
We make reasonable efforts to display our products as accurately as possible.
However, product colors, packaging, dimensions, designs, and appearance may vary slightly due to photography, screen settings, manufacturing differences, or product updates.
Product availability is not guaranteed. Some items may be seasonal, limited in quantity, or discontinued without notice.
We reserve the right to limit the quantity of products available for purchase.
3. Pricing
All prices shown on our website are subject to change without notice.
We make reasonable efforts to ensure that product prices and descriptions are accurate. If a pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, cancel or adjust an affected order.
Any applicable taxes, shipping fees, or other charges will be shown at checkout where required.
4. Orders
Placing an order does not necessarily guarantee acceptance of that order.
We reserve the right to cancel or refuse an order for reasons including:
- Product unavailability
- Suspected fraud
- Incorrect pricing
- Payment issues
- Incorrect customer information
- Violation of these Terms of Service
If we cancel an order after payment has been successfully processed, any amount legally owed back to you will be handled according to the applicable payment method and law.
5. Payment
You agree to provide accurate and complete payment information when placing an order.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed by third-party payment providers. Pointe & Ribbon does not necessarily store your complete payment card information.
Your use of third-party payment services may also be subject to the terms and privacy policies of those providers.
6. Shipping
Orders are generally expected to arrive within 2–7 business days, subject to processing time, carrier availability, location, weather, holiday volume, and other factors.
Shipping times are estimates unless we explicitly state otherwise.
Pointe & Ribbon is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete shipping address.
For additional information, please review our Shipping Policy.
7. Returns, Refunds, and Final Sale
All sales are final.
We do not provide refunds or accept returns because of a change of mind, personal preference, accidental purchase, or no longer wanting the product.
If an item arrives damaged, defective, or incorrect, you may contact us within 30 days of delivery.
Approved claims may qualify for a replacement at no additional cost.
Our preferred resolution for damaged or defective products is replacement where reasonably possible.
Nothing in these Terms is intended to remove any consumer rights that cannot legally be excluded under applicable law.
Please review our Refund & Return Policy for complete details.
8. Order Cancellations and Changes
Orders may begin processing shortly after they are placed.
Because of this, we cannot guarantee that an order can be canceled, changed, or updated after submission.
If you notice an error in your order, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but changes are not guaranteed.
9. Intellectual Property
All content appearing on the Pointe & Ribbon website, including but not limited to:
- Brand names
- Logos
- Product images
- Graphics
- Website designs
- Written content
- Product descriptions
- Marketing materials
may be owned by Pointe & Ribbon or used with permission.
You may not reproduce, distribute, copy, modify, sell, republish, or commercially exploit our website content without prior written authorization, except where permitted by law.
10. Website Use
You agree not to:
- Attempt to gain unauthorized access to our website or systems
- Introduce viruses, malware, or harmful code
- Interfere with the operation or security of the website
- Use automated systems to improperly scrape or extract website content
- Commit fraud or impersonate another person
- Use the website in violation of applicable law
We may suspend or restrict access where we reasonably believe these Terms have been violated.
11. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services such as payment processors, shipping providers, analytics tools, or ecommerce platforms.
We do not control these third parties and are not responsible for their content, availability, security practices, or independent policies.
Your interactions with third-party services may be governed by their own terms.
12. Customer Information
You agree that the information you provide when placing an order is accurate, current, and complete.
You are responsible for correcting incorrect information as soon as possible.
Our collection and handling of personal information is governed by our Privacy Policy.
13. Promotions and Discount Codes
Promotional offers, discounts, and coupon codes may be subject to additional conditions.
Unless otherwise stated:
- Discounts cannot be exchanged for cash
- Promotional codes may have expiration dates
- Promotions may not be combined
- Promotions may be limited to specific products
- We may cancel promotions affected by technical errors or misuse
14. Disclaimer of Warranties
To the extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
We also do not guarantee that every product will exactly match the appearance shown on every device or screen.
Any legal warranties that cannot be excluded under applicable law remain unaffected.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Pointe & Ribbon will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Our liability will not be limited where applicable law prohibits such limitation.
Nothing in these Terms excludes liability that cannot legally be excluded.
16. Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful use of our website or your violation of these Terms.
This section does not apply where prohibited by applicable law.
17. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:
- Product descriptions
- Pricing
- Promotions
- Availability
- Shipping information
We reserve the right to correct such information at any time.
18. Changes to These Terms
We may update these Terms of Service from time to time.
Any updated version will be posted on our website.
Your continued use of the website after updated terms become effective may constitute acceptance of those terms where permitted by law.
19. Severability
If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
20. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies posted on our website, form the agreement governing your use of our store.
21. Contact Information
If you have questions about these Terms of Service, please contact us at:
Pointe & Ribbon
Email: pointeandribbon@outlook.com