Contact Information

We’re here to help with any questions about your order, shipping, damaged items, or our Ballet Advent Calendars.

For customer support, please contact us by email:

Email: pointeandribbon@outlook.com

We do our best to respond to all inquiries as quickly as possible. For faster assistance with an existing order, please include your order number and the email address used when placing your order.

Customer Support

You can contact us regarding:

• Order questions
• Shipping and tracking
• Damaged or defective products
• Incorrect items
• Product information
• General questions about Pointe & Ribbon

Support Email

Pointe & Ribbon
pointeandribbon@outlook.com

Please allow 1–2 business days for a response during periods of high demand or the holiday season.