Shipping policy
Shipping Policy
At Pointe & Ribbon, we work to get your order packed and delivered as quickly as possible so you can enjoy your purchase without unnecessary delays.
Shipping Time
Orders typically arrive within 2–7 business days after they have been processed and shipped.
Please note that business days do not include weekends or holidays.
Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside of our control.
Order Processing
Orders are prepared and processed as quickly as possible after purchase.
Once your order has been processed and handed over to the shipping carrier, you will receive tracking information when available.
Please make sure your email address and shipping information are entered correctly at checkout.
Tracking Your Order
If tracking is available for your order, you will receive a tracking number once your package has shipped.
Tracking updates may take some time to appear after the shipping label is created.
If your tracking information has not updated for several days, please contact us at pointeandribbon@outlook.com and we will do our best to assist you.
Shipping Delays
While most orders are delivered within 2–7 business days, delays can occasionally happen.
Possible causes include:
- High holiday shipping volume
- Weather conditions
- Carrier delays
- Incorrect or incomplete addresses
- Transportation disruptions
- Other circumstances outside our reasonable control
Pointe & Ribbon is not responsible for delays caused by the shipping carrier, but our support team will be happy to help if you experience an issue.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please double-check your:
- Street address
- Apartment or unit number
- City
- State or region
- Postal code
If you notice an error after placing your order, contact us as soon as possible at pointeandribbon@outlook.com.
We cannot guarantee that an address can be changed once the order has already been processed or shipped.
Lost Packages
If your tracking information does not show delivery and your package appears to be delayed or lost, please contact us.
We may ask you to first contact the shipping carrier or allow additional time for the package to arrive before further action is taken.
We will work with you to review the situation and determine the appropriate next steps.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot find it, we recommend:
- Checking around your home or delivery location.
- Asking family members, roommates, or neighbors.
- Checking with your building reception or mailroom, if applicable.
- Contacting the shipping carrier.
Packages marked as delivered by the carrier are not automatically considered lost.
Damaged Packages
If your order arrives damaged, please contact us within 30 days of delivery at pointeandribbon@outlook.com.
Please include your order number and clear photos of the damaged product and packaging.
Approved damaged or defective items may be replaced at no additional cost in accordance with our Refund & Return Policy.
Holiday Orders
During busy holiday periods, shipping carriers may experience higher-than-normal delivery volumes.
Because our products may be purchased for Christmas or other time-sensitive occasions, we recommend ordering as early as possible.
Our standard estimated delivery time is 2–7 business days, but delivery by a specific holiday or date cannot be guaranteed unless explicitly stated at checkout.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Pointe & Ribbon
Email: pointeandribbon@outlook.com
For faster assistance, please include your order number in your message.